Remote Operations Analyst

Operations Analyst

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

This position assists with workflow distribution, claim research, documentation processing, and operational/service pilot projects in support of Clinical Review operations.

DUTIES

1. Review, investigate, and analyze claim appeals, working closely with coders to coordinate review of documentation. Assist customer service, providers, and clients on resolution of issues or inquiries.
2. Research and manage claim inventory for inpatient, outpatient, and provider billing using review guidance supplied by our clinical teams.
3. Request and process documentation associated with special projects and clinical review inquiries.
4. Access, research, and retrieve information and documentation from Claritev and one of various external client systems.
5. Data entry and database maintenance including review, validation, and maintenance of provider data.
6. Perform system claim adjustments based on appeal outcomes or to process corrected claims.
7. Manage manual distribution of workflow when system is unable to assign.
8. Assist with special projects as assigned in conjunction with daily workload; prioritizing and shifting focus as needed.
9. Collaborate, coordinate, and communicate across disciplines and departments.
10. Ensure compliance with HIPAA regulations and requirements.
11. Demonstrate Company’s core competencies and values.
12. Please note: due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

COMPENSATION

The salary for this position is $50,000. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

REQUIREMENTS

• Minimum high school diploma or GED along with two (2) years of experience in an operations and/or service role such as claims processing, customer service, medical records, collections, data entry, or database management. Associate’s degree accepted without prior experience.
• Experience in health care and/or knowledge of commonly used medical coding preferred.
• Required licensures, professional certifications, and/or Board certifications as applicable.
• Communication (written, verbal and listening), analytical, organizational, prioritization, technical, etiquette and interpersonal skills.
• Ability to use software and hardware peripherals related to job responsibilities including MS Office Suites with preferred proficiency with Word, Excel, and other database software.
• Ability to be flexible in quickly shifting priorities and keeping up with changes across multiple tasks in a fast-paced environment while maintaining a positive and cooperative demeanor.
• Ability to demonstrate strong technical skills.
• Ability to identify issues and escalate for course of action for resolution.
• Ability to elicit trust and credibility with all levels of the organization.
• Ability to adjust or alter schedule to meet deadlines.
• Ability to work independently and handle confidential information.
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitors for extended periods of time, operating standard office equipment such as a keyboard, copier and telephone.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay

Life insurance

Short and long-term disability

Paid Parental Leave

401(k) + match

Employee Stock Purchase Plan

Generous Paid Time Off – accrued based on years of service

WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

10 paid company holidays

Tuition reimbursement

Flexible Spending Account

Employee Assistance Program

Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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