Cisco Network Engineer (Voice & Data)

Job Description

Position Details:

Job Title: Cisco Network Engineer

Location: Harrisburg, PA

Duration: 3+ Months

Complete Description:

Description:

Cisco Network Engineer (Voice & Data)

• Provide First level support in the IT communications group

• Support / Maintenance / Service Desk requests

• Monitor and support the performance of all network infrastructure

• Utilize Solarwinds ORION to research & diagnose problems

• Provide front-line interaction with the PTC User Community

• Support Adds/Moves/Changes

• VOIP Phone system

• Network connectivity

• Provide post implementation break/fix support

• General

• Perform root cause analysis, debugging, and problem resolution

• Follow PTC Change Management processes and procedures

• Create and maintain requirements, documentation, and procedures.

• Develop and maintain configuration documentation

• Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users

• Perform capability/knowledge transfer to PTC staff

• Possess excellent interpersonal and communication skills

• Other network projects as assigned

• Participate as needed on IT communications projects

Skill Matrix:

Additional Information

All your information will be kept confidential according to EEO guidelines.