Business Banking Portfolio Manager

This position is responsible for retention and expansion of existing commercial customer relationships. Primary responsibilities include: cultivating relationships within the existing, assigned, portfolio; analyzing new and maturing loan requests (including adherence to loan policy); recommending loan structure; collecting financial statements; and identifying cross selling/referral opportunities of deposits, Treasury Management, Insurance, Investments, mortgage loans, and consumer loans.

Hours:  Monday - Friday 8am-5pm  flexibility required to meet customer needs.

*Hours may change based on business needs.

Essential Duties and Responsibilities:

• Cultivate relationships within an existing, assigned, portfolio of business banking customers focusing on retention and expansion of the relationships.
• Manage due diligence and communication with new and existing customer loan requests.
• Conduct a high-level analysis of commercial loan requests and recommend structure.
• Manage the maturing loans by working with the customer and the credit department.
• Ensure the portfolio administration and risk management of each customer relationship within assigned portfolio is in compliance with established Citizens Bank policies, procedures, and business strategy as well as regulatory guidelines.
• Provide advice to customers regarding trends and conditions of the business environment, capital markets, and general banking trends, when necessary.
• Monitor loan repayment activities and financial condition of borrowing customers. Take preliminary steps to collect past due payments.
• Assume overall responsibility for the credit quality of the assigned loan portfolio.
• Participate in the bank’s loan approval process, presenting to Loan Committee and/or the Board of Directors.
• Responsible for identifying cross-selling opportunities for all bank products including deposits, Treasury Management, Insurance, Investments, mortgage loans, and consumer loans.
• Participate in networking activities within community, trade organizations and business functions to ensure a positive image for the bank.
• Any other duties as assigned.

Requirements:

• High school diploma or GED required.
• Bachelor’s degree in finance, Accounting or Business Administration preferred. 
• A minimum of 2 years of experience in a bank and/or lending setting. 
• Knowledge of standard corporate structures and commercial underwriting and lending practices preferred. 
• Strong analytical and financial modeling skills. 
• Ability to cross-sell banking and other financial services products. 
• Ability to make decisions with little supervision. 
• Effective presentation skills. 
• High level of professionalism. 
• Strong verbal and written communication skills. 
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines. 

Critical Competencies: 

• Customer Service Excellence 
• Relationship Selling 
• Communication 
• Organization 

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****     

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf