RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Technical SME for the technologies listed in the Competency table below.
· Handle Medium & Large projects.
· Deliver Projects within schedule and budgets.
· Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
· Adherence to Process, Policies & Procedures
· Maintain and acquire Certifications as per Business Requirements for self and team.
· Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
· Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
· Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
· Ability to create & review manuals, project & support documents for self and team.
· Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective. Ability to inspire confidence in users.
· Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
· Self-Starter and able to work independently and as part of the team.
· Must have excellent cross department communication and adept at building relationships with stakeholders.
CERTIFICATIONS:
CCIE – Security
Palo Alto PCNSE
Fortinet NSE 4
Fortinet NSE 7
Aruba Certified Clear Pass Professional
Aruba Certified Switching Associate
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
·Strong Knowledge on below Technologies/Concepts:
o Firewall (Cisco, Fortinet, Palo Alto)
o VPN
o AAA
o NAC (Cisco, Aruba)
o Routing & Switching (Cisco, Aruba)
SOFT SKILLS:
MANDATORY