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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant - Lead Network Security Engineer – Firewalls (L2/L3 SME)

Responsibilities

Firewall Platform Operations

· Manage and maintain enterprise firewall estate in alignment with Client security policies.

· Administer and maintain Panorama centralized management.

· Perform backup and restore operations for firewall configurations.

· Execute firewall rule modifications (additions, updates, deletions) per approved change requests.

· Maintain firewall authentication and routing configurations where applicable.

Firewall Policy Governance & Hygiene

· Perform rule base reviews and optimization activities.

· Support periodic policy recertification and hygiene reviews using FireMon.

· Identify stale, duplicate, or overly permissive rules and submit recommendations through formal change processes.

· Ensure alignment with least-privilege network segmentation principles (as directed).

IDS/IPS & Threat Protection

· Support IDS/IPS functionality within firewall platforms where in scope.

· Investigate and validate network-based threat alerts.

· Tune security profiles and threat signatures as approved.

· Escalate complex threat scenarios to appropriate stakeholders.

Service Request & Change Management

· Fulfill firewall-related service requests within defined SLAs.

· Execute approved changes following Client change control procedures.

· Perform post-change validation and ensure ticket documentation includes evidence of testing.

· Coordinate changes with other towers (IAM, ZTNA, WAF, Cloud) when firewall modifications impact dependent services.

Incident & Problem Management 

· Participate in firewall-related incident resolution activities.

· Support service restoration and outage response for firewall disruptions.

· Provide RCA inputs for major network security incidents.

· Identify recurring operational issues and recommend corrective measures through formal channels.

Audit, Logging & Compliance Support

· Maintain sufficient operational artifacts to support audit requirements.

· Support periodic security audits and compliance reviews.

· Ensure firewall logs are available for SIEM ingestion as directed.

· Maintain updated documentation of firewall configurations, SOPs, and escalation paths.

· Provide reporting inputs for monthly service metrics.

 Explicit Role Boundaries

· This role does not own enterprise network architecture redesign.

· Strategic firewall platform selection or redesign decisions remain with Client governance.

· Activities are limited to defined services within the Security Application Inventory.

Qualifications we seek in you!

Minimum Qualifications

· Bachelor’s degree in Computer Science, Information Security, or equivalent experience.

· Preferred certifications:

o Palo Alto PCNSE

o Relevant network security certifications (e.g., CCNP Security)

· Experience supporting large-scale, regulated enterprise environments preferred.

Preferred Qualifications/ Skills

· Good years of exp on enterprise network security engineering experience.

· Strong hands-on expertise in\:

· Palo Alto Networks firewalls

· Panorama centralized management

· FireMon policy governance

· Experience managing\:

· Rule base optimization and hygiene

· NAT policies and routing configurations

· VPN policy configurations (operational level)

· Authentication integrations (where applicable to firewall platform)

· Experience supporting IDS/IPS functions integrated within firewall solutions.

· Strong knowledge of formal Change Management (CAB/MOC).

· Experience in regulated enterprise environments requiring audit evidence and documentation discipline.

· Familiarity with log management and SIEM integration (operational support level).

Why join Genpact?

· Lead AI-first transformation – Build and scale AI solutions that redefine industries

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

· Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

· Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Principal Consultant - Lead Network Security Engineer – Firewalls (L2/L3 SME)

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